Digital Services Refund & Cancellation Policy

Because ZAFORA provides custom and professional digital services, refund eligibility depends on the stage of the project and work already completed.

• Before work begins: cancellation requests are generally eligible for a refund if no work has started and no non-refundable third-party costs have been incurred.
• After work begins: amounts attributable to work already completed, reserved project time, or approved milestones are generally non-refundable. Any unused portion may be reviewed based on the project scope.
• Third-party costs: advertising spend, app fees, domain fees, platform fees, licenses, and other third-party charges are non-refundable once incurred.
• Custom work: custom development, design, optimization, and setup work is not returnable like a physical product.

If a specific proposal, statement of work, or written agreement contains different cancellation or refund terms, that agreement controls.

To request a cancellation or discuss a billing issue, contact shopzafora@gmail.com with your order or project details.